How can we help?
iverticals POS focuses on service. Our POS certified staff are among the best in the country. You speak to someone who knows you by name and is familiar with your store rather than a call center staffer who has never heard of you.
We use our solid technical expertise to help increase your profitability by empowering you. With iverticals POS, there's no need to worry. We customize our support to your specific needs. Pick the services for which you need help and do the others yourself. You're in control, but we're here to help by performing any of the following:
Configuration
We will configure the software to be optimized for your particular store. We'll set up the security so that everyone working for you will have no more and no less access to what they would require, and we'll set up your touch screen so that it works just the way you want it to.
Customizations (custom reports / new functionality)
We create custom functions, custom reports, and other processes that fit your specific needs.
On-site installation
Let us handle the installation from start to finish with our worry-free setup
Data conversions from a old system
Moving from an old Point of Sale system? We can help convert all of the old data into a more rubust, up-to-date replacement system so you don't lose your historical data
Face-to-face training
You don't have to worry about dealing with a third party to learn how your new point of sale system works. We helped you install it, now let us help teach you how to use it
Security
Secure your systems and information including the latest in PCI compliance to prevent potential data breaches of customer credit card information
Web training
We offer web-based training so you can easily learn about your new POS system wherever you are
On-going support
When you call us, you won't be speaking to someone in a call center - you will be speaking to someone who knows you by name, and most likely the technician that originally installed your point of sale system.
Emergency break-fix
Fix technical problems quickly that can cause frustration or result in lost sales
24x7x365 Monitoring
We minimalize downtime by constantly monitoring your systems and network and often fix problems before you even know they exist. We'll monitor your back-ups and make sure they successfully complete, and we make surethat all operating system security patches are up-to-date and installed.